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Frequently Asked Questions

Shipping

Why is my package’s shipping status not updating?

If you have a domestic (United States) shipping address, please contact us at ​support@masoncases.com​ as to why your order shipping status is not updating

I live outside the United States, how much does my shipping cost?

Shipping costs for international orders vary and will be calculated at the time of checkout.

When will my order arrive?

All orders are guaranteed to ship within one business day of purchase and are shipped first class with USPS. Domestic orders usually take 3-5 business days to arrive. International orders take a little longer and usually take 7-21 business days to arrive

When will I receive my shipping notifications?

Once your order ships, you will receive another email with your order’s tracking information. This tracking information will provide you detailed information on your order's delivery status.

How do I return or exchange my order?

If you are not satisfied with your order within 30 days of receiving your product, we'll happily help you with a return or exchange. In order to qualify for a return or an exchange, your order has to be in a new and unused condition.

If you believe your order is eligible for a return, please send an email to help@masoncases.com with these following details:

Subject: [YourOrder#]

Domestic Returns and Exchanges
Please note that domestic customers are responsible for the cost of shipping returned or exchanged items to Mason

International Returns and Exchanges
Please note that international customers are responsible for the cost of shipping, duties, customs fees, and taxes on returned or exchanged items to Mason.

Returns are usually processed at the end of each week.